PRIVACY POLICY

Effective Date: 14/12/2024

At Piece of Wellness, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with us, whether in person, through online sessions, or via our website (the "Site"). Please read this policy carefully to understand our practices regarding your personal information.

By accessing or using our services or Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or Site.

1. Information We Collect

When you engage with Piece of Wellness, either through in-person services, online sessions, or via our website, we may collect the following types of information:

1.1 Personal Information

Name
Email address
Phone number
Billing and payment information (for purchases or session bookings)
Health-related information provided by you voluntarily as part of consultations or sessions (e.g., medical history, wellness goals)
Any additional information you provide through communication, forms, or inquiries.

1.2 Non-Personal Information

IP address
Browser type and version
Device information
Referring websites or pages
Date and time of access
Pages visited and time spent on the Site

1.3 Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies allow us to enhance your experience and analyse website performance. You can control cookies through your browser settings.

2. How We Use Your Information

We may use the information collected in the following ways:

To provide in-person and online holistic therapy services
To schedule and manage appointments and bookings
To process purchases, payments, or service fees
To communicate with you, including session reminders, wellness updates, and responses to inquiries
To maintain client records for the purpose of providing personalised wellness services
To improve our services, website, and overall user experience
To comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third parties who assist us with payment processing, appointment management, website hosting, or email communications.
Legal Obligations: If required by law or in response to legal processes, or government requests.
Professional Advisors: Where necessary, we may share anonymised information with our supervisors for collaborative care (only with your explicit consent).

4. Health and Wellness Data

As part of our holistic therapy services, you may provide health-related information voluntarily (e.g., medical history, physical or emotional well-being goals). This information is handled with the utmost confidentiality and used only to provide personalised services that support your wellness journey.

We do not share health-related information with third parties unless required by law or with your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and wellness-related information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing or updating your information
Requesting the deletion of your personal data
Opting out of marketing communications
Restricting or objecting to certain data processing activities

To exercise these rights, please contact us at pieceofwellness@gmail.com

8. Children's Privacy

Our services and Site are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 17/12/2024. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Piece of Wellness
pieceofwellness@gmail.com

Thank you for trusting Piece of Wellness with your information.

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